Thank you for considering working with Tom Battye Coaching Ltd. Please read the following important terms and conditions before committing to our services. This agreement sets out:
- Your legal rights and responsibilities
- Our legal rights and responsibilities
- Key legal information required by law
These terms are designed to clarify our working relationship and protect both parties. If any clause is unclear or contradicts your understanding, please contact us for clarification at tom@tombattye.com or 07720 286696.
1. DEFINITIONS
“We”, “us”, “our” refers to Tom Battye Coaching Ltd.
“You”, “your” refers to the person purchasing or using our services.
“Services” refers to leadership, team, and executive coaching services, as well as online training programs and courses.
“Deliverables” refers to any bespoke documents or materials produced for you as part of the services.
“Confidential Information” refers to any business or personal information disclosed that is not publicly available.
2. ENGAGEMENT AND CONTRACT FORMATION
A legally binding contract is formed when:
- You place an order online and receive a confirmation email from us.
- You request services via email, and we confirm acceptance in writing.
- We commence service delivery following our discussion.
Any quotation provided remains valid for 14 days and does not constitute a legally binding offer.
We reserve the right to refuse an order if we believe our services are not suitable for you.
3. SERVICE DELIVERY
- Services will be provided with reasonable skill and care.
- Services may be delivered in various formats, including live coaching sessions, pre-recorded content, interactive modules, webinars, and virtual workshops.
- Sessions are typically conducted remotely via Zoom or another agreed-upon platform. Face-to-face sessions may incur an additional charge.
- You may reschedule up to two individual coaching sessions per coaching or training programme with at least 48 hours’ notice. Missed or late-cancelled sessions will be forfeited.
- Webinars and virtual workshops are fixed events and cannot be rescheduled. Any changes to these sessions are at our sole discretion.
- We will make reasonable efforts to meet agreed timeframes, but service delivery delays beyond our control (e.g., illness, technical issues, regulatory changes) will not entitle you to a refund.
- Calls may be recorded for training and administrative purposes. By engaging in our services, you consent to such recordings. If you have concerns, please notify us in advance.
4. YOUR RESPONSIBILITIES
- Provide accurate and timely information to facilitate service delivery.
- nsure you have the appropriate rights to share any confidential materials with us.
- ay fees as agreed in the service description.
If you fail to comply with these responsibilities, we reserve the right to suspend or modify services as necessary.
5. PRICING AND PAYMENT
- Fees are outlined in the service description and are exclusive of VAT where applicable.
- Payment is required in full before services commence unless an installment plan is agreed.
- If paying by installment, failure to make a payment on time will result in the full remaining balance becoming immediately due.
Refunds:
- Fees are non-refundable except where we cancel the service.
- If you cancel before service commencement, we may, at our discretion, offer a partial refund.
- Refunds for exceptional circumstances (e.g., illness) will be considered case-by-case.
Late payments will accrue interest at 4% above NatWest’s base rate and may be subject to debt collection costs.
6. INTELLECTUAL PROPERTY RIGHTS
- Any materials provided, except bespoke deliverables, remain our intellectual property.
- You are granted a non-transferable licence to use materials for your own professional development but may not reproduce, modify, or share them with third parties without permission.
- Once full payment is received, you will have an exclusive licence to use any bespoke deliverables for your business purposes.
7. CONFIDENTIALITY
Both parties agree to keep confidential information private and not disclose it to third parties, except where:
- The information becomes publicly available through no fault of the recipient.
- It is required to be disclosed by law.
Neither party may use the other’s confidential information for any purpose outside of service delivery.
8. DATA PROTECTION
- Both parties will comply with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
- Client personal data will be processed only as necessary to provide services and will not be shared with third parties without consent.
9. DISPUTE RESOLUTION AND TERMINATION
- If any issues arise, both parties agree to attempt mediation before pursuing legal action.
- Either party may terminate this agreement if:
- The other fails to make payment after 14 days’ notice.
- A material breach of contract is not resolved within 30 days of written notice.
- The other party becomes insolvent.
- If the contract ends, outstanding fees remain due, and any provisions intended to survive termination will continue to apply.
10. LIMITATION OF LIABILITY
- We do not exclude liability for death, personal injury, or fraud caused by our negligence.
- However, we are not liable for:
- Loss of profits, sales, business, or anticipated savings.
- Indirect or consequential losses.
- Any amount exceeding the total fees paid for services that gave rise to the claim.
This limitation of liability is a fundamental part of our commercial agreement.
11. NON-DISPARAGEMENT
- If a dispute arises, both parties agree to handle it professionally and not make public statements (including on social media) that could damage the reputation of the other party.
- This does not prevent you from providing honest feedback in private or as required by law.
12. GENERAL TERMS
- Amendments: No changes to this agreement are valid unless agreed upon in writing.
- Entire Agreement: This document constitutes our entire agreement. You acknowledge that you have not relied on any statements outside of this contract.
- Governing Law: This agreement is governed by the laws of England and Wales, and any disputes shall be resolved in English courts.
If you have any questions about these terms, please contact us at tom@tombattye.com or 07720 286696.
